Company Introduction (About Endash & Cigro)
Endash is an AI-powered data integration and visualization platform that helps companies easily build data pipelines and dashboards without the need for a dedicated data team. The platform integrates with over 500 data sources and offers innovative AI features like Text2SQL and automated insight generation, making complex data analysis simple for non-experts.
Endash is a business unit of Cigro Inc., a Korean-based tech company focused on creating data-driven innovation through B2B SaaS, outsourcing development, and AI platforms.
The Korean office handles customer management and business operations, while the Vietnamese office (an 8-person engineering team) serves as the core of product development. The Customer Success (CS) Manager position we are hiring for is the first of its kind in Vietnam. This role will act as a crucial bridge between Korean customers and the product development team, working closely with the Korean CS Lead and the Vietnamese development team.
Position Overview
We are seeking a Customer Success Specialist based in Vietnam who can communicate fluently in Korean.
This role goes beyond simple customer support. It involves gaining a deep understanding of Cigro & Endash SaaS (e-commerce dashboards and general BI solutions for Korean customers) to help clients effectively use the service. The primary goal is to build trust with customers to increase renewals and retention.
As the first CS Specialist in Vietnam, you will play a vital role in connecting the two offices by collaborating with the Korean CS Lead and working alongside the Vietnamese engineering team.
Key Responsibilities
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Acquire in-depth expertise in Cigro & Endash SaaS products and provide guidance to customers.
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Support service onboarding and initial setup (using guides, FAQs, chatbots, etc.).
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Analyze customer inquiries and improve manuals/FAQs.
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Collaborate with the development and data teams to resolve service issues and outages.
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Work with the Korean CS Lead to establish global CS processes.
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Contribute to product and service improvements by collecting and sharing customer feedback.
Requirements
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Advanced Korean proficiency (reading and writing are essential; speaking and listening are a plus).
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Basic English communication skills.
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Strong problem-solving and logical communication abilities.
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Experience with collaboration tools such as Notion and Zendesk.
Good to Haves
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1+ years of experience in customer support, call center, or SaaS/IT service operations (not required, but preferred).
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Experience with CS for Korean companies or customers.
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Experience with data, advertising, or e-commerce-related SaaS.
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Ability to translate and write technical documents (Korean 
English/Vietnamese).
English/Vietnamese).•
Experience working at a startup.
Compensation & Benefits
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Direct involvement in team building and shaping organizational culture in a fast-scaling environment
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Exposure to innovative development culture: AI-based risk management, automated documentation, Vibe Coding, and more
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Opportunities to work on diverse projects with global clients
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13th-month salary for employees completing 12 months of service.
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Annual leave: 12 fully paid days for employees with over 12 months of service.
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Comprehensive insurance coverage: Social, Medical, and Unemployment Insurance.
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Flexible work hours: Start your day between 8:30–9:30 AM.
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Workplace flexibility: Shared office in Thao Dien, HCM, with allowances for personal commitments.
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Top-tier equipment: MacBook, monitors, and necessary work tools.
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Professional growth: Access to work-related books, lectures, and diverse projects.
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Collaborative environment: Team activities, clubs, and community events.
What We’re Looking For
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Someone who takes full responsibility for solving customer problems.
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A person who is fluent in Korean and enjoys collaborating with a global team.
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A candidate eager to grow with us in a fast-paced SaaS environment.
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Someone who sees CS not just as support, but as a key partner in managing the customer journey, driving product usage, and improving retention.
Hiring Process
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Application Review: We will review your resume and cover letter.
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Korean Interview: An online interview to confirm your basic profile and Korean language proficiency.
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Job Interview: A one-hour interview to evaluate your job-specific skills, problem-solving approach, and mindset as a CS Manager. This is an opportunity to ask specific questions about working at Endash. This interview can be held online or in-person.
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Culture Interview: A one-hour interview to assess your fit with Endash’s vision, work style, and team culture. This will be conducted with one or two C-level executives and can be held online or in-person.